Beacon Behavioral Hospital is one of the largest and most established behavioral health programs in Louisiana. For over 20 years, Beacon has employed caring staff at locations across southeast Louisiana: Baton Rouge, Metairie, Slidell, Hammond, Houma, Bogalusa, Bunkie, Opelousas, and Lutcher. We currently provide inpatient programs and intensive outpatient programs (IOP) that provide therapy to those struggling with emotional disorders, substance abuse, and mental disorders.

SPECIFIC RESPONSIBILITIES AND DUTIES

Receives and manages inquiry calls, documents information in an accurate and timely manner to assure rapid response to referral sources and/or patients and the appropriate tracking of information occurs.

Develops and maintains effective working relationships with referral sources, clients and staff.

Review patient information obtained during initial inquiry to determine necessity for level of care determination.

Effectively communicates the scope of services offered by Beacon Behavioral Hospital demonstrating a base knowledge of services, regulatory requirements, accreditation rules, and reimbursements

issues.

Upon completion of level of care determination, prior to committing client to our services, the Intake Coordinator will communicate clinical findings to the Director of Nursing and financial issues to

the Administrator who will inform the physician and obtain approval to schedule admission.

If referral to community resources is recommended the Intake Coordinator will assist in referrals to the appropriate level of care.

If/when admission to Beacon services is recommended and approved, this will be communicated to the client and/or caregiver, the Intake Coordinator will facilitate obtaining client’s signatures on all

necessary admission paperwork into the recommended services.

Obtains consumer and physician feedback and inputs it into needed programs. Analyzes patient satisfaction and responds appropriately.

Obtains pre-certification for services from insurance companies and maintains communication with the billing department as needed in regards to patient’s payer sources.

Maintains referral log and communicates referral information to the supervisor and Administrator in weekly meetings.

Ensures all inquiry calls are correctly entered into electronic medical record, WellSky at the time of inquiry and with the appropriate disposition and follow up on all pending inquires.

Effectively communicates with IP facilities regarding correct census, available beds and pending admissions and completes/updates census reports.

As directed by supervisor, participates in performance improvement plan which ensures important processes and activities are measured, assessed and improved upon.