Position/Title: Community Engagement Manager

Supervisor: Director of Resource Development and Communications

Status: Full-Time, non-exempt

About CrossOver Healthcare Ministry:
CrossOver Healthcare Ministry provides compassionate, high quality healthcare to the uninsured and medically underserved in our local community through the operation of two healthcare clinics; one in the City of Richmond and one in Henrico County. CrossOver is a 501(c)(3) non-profit organization that offers comprehensive healthcare services to its patients, including: primary care, specialty care, pediatrics, dental, eye care, mental health counseling, HIV/AIDS care, OB/GYN, medications and medications management, and case management. CrossOver offers a work environment with a diverse staff team.

Position Summary:
The Community Engagement Manager will facilitate a robust community engagement strategy, with a particular focus on building relationships with local faith organizations, corporations, hospital systems, civic organizations, and other specialty groups to grow CrossOver’s partnerships, donors, and volunteers. This position will oversee CrossOver’s website, social media, and media outreach, to further increase awareness of and engagement with CrossOver. As a member of the development team, this position is a key contributor to achieving philanthropic, earned revenue, volunteer recruitment goals that drive organizational success.

Key Responsibilities of Position:

• Identify and cultivate relationships across diverse communities to effectively engage faith organizations, corporations, hospital systems, civic organizations, and other specialty groups with CrossOver’s development activities. Schedule tours, as needed.
• Serve as a spokesperson for the organization with the intention of utilizing speaking and tabling opportunities to grow CrossOver’s donors, volunteers, and partners.
• In collaboration with the Volunteer Manager, regularly share volunteer needs with partners to increase volunteer recruitment.
• Serve as the staff lead for community engagement related special events, including but not limited to, the Prayer Breakfast, virtual tours, back-to-school program, and Holiday Families Program.
• Regularly attend and participate in Development Committee meetings and workgroups.
• Implement and manage a monthly partnership newsletter.
• Develop a public relations strategy, draft press releases, maintain a comprehensive list of media contacts, and engage and manage public relations opportunities.
• Manage CrossOver’s website and social media, to include but not limited to, developing content, ensuring that content is accurate and timely, and evaluating insights to inform strategy.
• Develop and implement a speaker’s bureau to fulfill speaking requests from the community.
• Identify and attend appropriate community events, initiatives and partnerships where CrossOver should have a presence, with the intention of utilizing these opportunities to grow CrossOver’s outreach efforts and pipeline of constituents for donors, volunteers, and other resources.
• Recognizing the intersectionality between the role of the Community Engagement Manager and other team members, work collaboratively and effectively with members across multiple departments.

Skills, Knowledge, and Abilities:

• Community engagement experience –demonstrated proficiency with best practices of community engagement;
• Self-motivated and goal oriented – demonstrated ability to attend to multiple priorities; meet deadlines; work independently and as a member of diverse teams;
• Excellent verbal and written communication skills – strong written and presentation skills; strong interpersonal skills and the ability to effectively collaborate with a wide range of individuals and constituencies in a diverse community;
• Highly collaborative style – able to constructively give and receive feedback; able to coordinate multiple moving parts of relationships with partners; able to work across internal department to build and strengthen partnerships;
• Ability to recruit, engage, and steward partners, donors, and volunteers;
• Strong organizational skills – able to maintain accurate records; skilled in prioritizing; detail oriented.

Minimum Qualifications:

Bachelor’s Degree in related field. Ability to multi-task and work in a fast-paced environment. Strong organizational skills and attention to detail. Excellent written and verbal communication skills and the ability to communicate effectively with a diverse constituency and team. Proficient computer skills and experience working with Microsoft Office Suite.

Hours: This is a full-time (40 hours/week), hourly position. Some evenings and weekends may be required for special events and community events.

Compensation: $18 - $21/hour ($38,000 to $45,000 annual), with compensation based on experience.

Benefits: Generous sick, vacation, PTO, health, dental, and vision insurance. 401k option. CrossOver does not pay relocation expenses.

How to apply: Apply through the CrossOver Indeed site https://www.indeed.com/cmp/Crossover-Healthcare-Ministry/jobs. Interviews will begin upon receipt of resumes. No phone calls please.

COVID-19 vaccination required unless there is a medical or religious exemption.

Website: www.crossoverministry.org

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Richmond, VA 23229: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office Suite: 1 year (Required)
• community engagement: 1 year (Required)

Work Location: In person

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