Holland Applied Technologies, located in Burr Ridge IL, is an industry leader in the sanitary process industry. We fabricate and distribute sanitary process equipment for the food, pharmaceutical, personal care and beverage industries. We work with the biggest names in the industry and our equipment ships to users all over the world. The industries we serve (food, beverage, biopharmaceutical) are always in high demand.

Job Mission

The role will support Holland Applied Technologies (HAT) and HAT customers, through order entry, order follow up, direct customer service and other administrative functions as necessary.

Key Responsibilities

• Responsible for entry of customer orders.
• Provide customer service support by responding to customer calls, e-mails and fax inquiries regarding orders, stock status, pricing, order expediting and use of distributor / rep websites.
• Create Pricing Quotes for distributed components and custom fabricated products
• Understanding of policies and procedures for order entry and order expediting
• Process requests for Return Materials Authorizations
• Process requests for credit
• Input new customers into computer system
• Other projects as necessary
• Customer service associates are responsible for timely responses to all customer inquiries.

Key Interfaces

CSR’s work closely with Outside Sales Reps, Applications Engineers, Q/A and HAT’s production team to support HAT’s customers. They will also liaise with Purchasing and Distribution Support Staff & Customer Service as needed to facilitate on time deliveries where needed.

Skills and Abilities

• Ability to communicate effectively in both written and verbal formats
• Ability to manage multiple deadlines with strong attention to detail
• Intermediate knowledge of Windows applications, Microsoft Word, Excel, PPT
• Ability to navigate through a variety of computer applications.
• Effectively address customer queries, and concerns and ensure they result in a positive experience for our clients.
• Planning and organizational skills necessary to coordinate workload around complex, multiple assignments
• Demonstrates superior client service

Preferred Competencies

• Constructive Teamwork: Cooperates well with others; shares knowledge, experience, and information; supports others in the pursuit of team goals
• Effective Communication: Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.

Experience and Educational Background

• Direct customer service experience; 2+ years experience preferred
• Order entry and/or data entry experience.
• High School Diploma or GED; College Degree in Communications or Business Administration preferred.

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a standard office setting. The large majority of time is spent at a desk using the computer and phone.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

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