We are looking for a professional and energized Customer Service Representative to support the Miles Technologies Team! If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

IN THIS ROLE:

• Maintain and exceed our quality expectations for customer services, by providing accurate and prompt answers to all customer requests.
• Respond to support requests in compliance with established guidelines through email, live chats, and telephone calls in/out.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken. Identify and assess customers' needs to achieve satisfaction
• Communication & Clear Explanation of details relating to an issue with the clients and team members through email phone chat and etc
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

RESPONSIBILITIES:

• Must have the ability to turn frowns upside down with kindness, patience, and professionalism. Our goal is to transform unhappy customers into delighted return customers.
• You love to serve others with a smile on your face
• You know how to listen, think on your feet, and provide helpful solutions to questions, comments, and problems - even with difficult people
• You can operate under pressure and are willing to do what it takes to get the job done with excellence.
• Going above and beyond is your normal. You can’t help it, because you’re awesome.
• Must be highly organized & have an intense attention to detail

REQUIREMENTS:

• Strong organizational, computer and communication skills.
• Ability to work in a fast-paced environment.
• Proficiency with Google and Microsoft applications, specifically
• Docs/Word, Sheets/Excel, Slides/PowerPoint, and Gmail/Outlook.
• CRM or ERP Software a plus

Job Type: Full-time

Pay: $30,000.00 - $32,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote

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