If you want to be part of a team that is changing the industry, with a focus on delivering exemplary client service, then join Jackson Hewitt!! As a Tax Resolution Document Specialist at Jackson Hewitt, you will be an integral part of a growing national business to help clients resolve their tax issues with the IRS.

This role is based out of our Sarasota, FL office!
What you'll do here:

• Manage important documents, including IRS and client documents and communications
• Organize, Scan, and Upload important customer documents from the Mailroom
• Prepare and send important customer tax resolution contracts
• Manage heavy mail volumes - incoming and outgoing
• Prepare tax return packets to deliver to customers for their signature
• Drive from the office to the Post Office daily to process mail
• Provide periodic backup support to other Client Account functions

Skills you’ll bring for success:

• High school diploma or equivalent
• 1+ year office experience preferred
• Professional, service-minded demeanor; ability to maintain confidence, friendly, and helpful tone in conversation
• Attention to detail
• Self-Starter and able to operate with minimal direction
• Thrive in fast-paced environment
• Skilled in computer applications, including Adobe Pro, Microsoft Word, and Excel
• Excellent problem-solving skills
• Advanced organizational, written, and communication skills
• Able to prioritize and manage heavy mail load
• Self-motivated and able to adapt to change
• Proficient and comfortable with computers and computer software

What you will get if you join us:

• Competitive Salary + Bonus potential
• Unlimited Paid Time Off + 12 Paid Holidays
• Fidelity 401k + Match
• Medical, Dental, Vision, EAP, Supplemental, Life, STD, LTD, HSA, FSA, Commuter
• Wellness activities throughout the year
• Parental Leave, Elder Care Leave, Volunteer Time Off
• Education Assistance (Reimbursement) Program
• Employee Referral Program
• Pet Insurance
• Company Celebrations, Appreciation Events, and Team Building
• Business Casual Dress with Jeans daily
• Fast-paced, innovative culture with an open and collaborative environment
• Ample opportunity to develop core and new skillsets and have a stake in your own success
• Freedom to create your best work and make a visible impact on the organization
• Opportunities for advancement within the organization

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Sarasota, FL 34232: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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