Naumann/Hobbs is looking for YOU to fill our Field Service Manager position in the Fontana, CA area.

We are the largest Material Handling Equipment Company in the Southwest. Naumann/Hobbs Material Handling, Inc. sells, rents, services, and supplies parts on an extensive line of material handling products. We are a staple in the Valley with almost 70 years of business experience and over 100 million in annual sales.

The Service Manger will ensure the profitability of every technician and transaction and ensure customer satisfaction.

They will be the point of contact for direct report technicians (10-25 techs in a group) and for customers- internal/external. Also, you will be responsible for holding their techs accountable to their scorecard goals (driving safety, DTI, productivity). They will communicate with vendors as requested on assigned accounts.

What you will do:

• Management of Technician.
• Technician Training & Development.
• Provide onboarding / training for new technicians & be first line of support.
• Adhere to company policies & procedures.
• How to use technology (tablets, phones/video conference, etc.)
• Ensure each technician attends mandatory training classes, including any online prep work.
• Establish a multi-year development plan for each technician and ensure completion of milestones each year.
• Meet with each technician in person weekly.
• Review technician scorecard performance.
• Review status open work orders / WIP.
• Review status of PM completion.
• Compliance with Company policies & procedures.
• Perform as primary contact for all technician related inquiries.
• Coach technicians on communication with customers.
• Service work required to maintain a safe and productive piece of equipment.
• How to identify customer needs that result in new revenue opportunities.
• Daily oversite of technician productivity.
• Manage to 100% billable time when on the job (outside of vacation, sick, training, etc.)
• PM’s are completed on schedule and within allowed time limits.
• Repairs over 5 hours are appropriate and justifiable.
• Review and approve requests for warranty work orders.
• Perform unscheduled inspections of technician work in the field monthly.
• Safety review.
• Quality review.
• Perform monthly audits of technician timesheet vs geo location.
• Customer Relations
  • Perform service reviews with key clients monthly.
  • Respond to client questions and issues.
  • Handle billing discrepancies and manage outstanding invoices.
• Ensure account profitability.
• Review and update TMR and MM accounts for profitability – Utilize cost reports for client reviews. Quarterly client reviews- fleet stats and large accounts.

Competencies Skills and Abilities:

• Good communication skills.
• Time management.
• Understanding of the organizational plan and how their role and the role of their direct reports impacts the company.
• Technical understanding.
• Financial understanding.

Education and Experience:

• Minimum 3 years’ experience in a management role.
• Industry Experience a plus.
• Mechanical Aptitude a plus.
• High School Diploma or equivalent.
• Computer Skills with Microsoft Office Suite Experience.

Physical Demands:

The physical demands of the job described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform them.

While performing the duties of this job, the employee is required to:

• Talk and hear for extended periods of time.
• Ability to see computer screens and documents and read and synthesize the information and data.
• To sit for extended periods of time.
• The employee is required to walk, stoop, kneel, crouch and lift/move up to 10 pounds.
• The employee is required to regularly use hands to type and use a computer.
• The employee must be able to work around fumes, odors, chemicals and/or loud noises.
• The employee may be required to operate a forklift with appropriate certification(s).
• The employee may be required to operate a forklift with appropriate certification(s).

What will we do for you:

• Positive work environment that encourages growth and offers a work/life balance
• Monday - Friday work week
• Medical
• Dental
• Vision
• Life
• 401K
• Short- and Long-Term disability
• Employee Assistance Program
• Vacation and Sick time
• Discounts at major retailers and more

Naumann/Hobbs is an Equal Opportunity Employer. Hiring is contingent upon successful completion of our background and drug screening check.