General Summary: This position is responsible for all activities of the front desk area. The associate is accountable for greeting patients and visitors pleasantly and professionally and answering the telephone promptly, ensuring patient and referring physician satisfaction.

Essential Job Responsibilities:

· Greet and register patients and visitors pleasantly and professionally. Ensure that the patient feels welcomed and their needs are important to the practice. Listen and respond adequately to patient requests. Represent the practice in a mature, calm, confident, and professional manner.

· Update patient demographics so that all information is current and accurate. Obtain necessary information.

· Answer promptly and screen incoming calls and patient inquiries, relaying accurate messages so that calls are handled in an efficient and timely manner. Transfer calls appropriately so that the caller’s needs are met. Announce calls that are being transferred so that the caller does not need to repeat information, and the person you are transferring to can be prepared to handle the call.

· Monitor the patient schedule and other office functions to ensure that patients are being seen in a timely manner.

· Schedule appointments appropriately, assessing the patient’s symptoms, so that services are received in a timely manner.

· Review schedules for the following day assuring that appointments are scheduled in appropriate time slots so that physician time is maximized.

· Follow-up on missed or canceled appointments as necessary, with the appropriate documentation and changes in the computer.

· Program the on call cell phone at appropriate times.

· Collect appropriate payments at the time of service.

· Assist with Accounts Receivable as needed so that outstanding balances are kept at a minimum.

· Observe the reception area to ensure that it is comfortable and neat.

· Process and distribute any additional reports that may need to be added to patient charts.

· Be aware of the needs of the department and co-workers to ensure that patient service is maintained to practice standards and co-workers are supported adequately.

· Communicate with supervisor regarding work schedules.

· Perform other duties as may be needed to ensure patient satisfaction and the efficiency of the office.

· Responsible for the use and disclosure of any and all Protected Health Information necessary to provide quality of care to patients and/or to administratively support the Practice, according to the Policies and Procedures of the Privacy section of the Compliance Manual.

· Assist with other areas of the office as needed.

Education: High school diploma or equivalent required.

Experience: Minimum of one year’s experience in an office or customer service setting preferred.

Other requirements: None

Skills:

1. Excellent human relations and telephone skills.

2. Ability to remain calm in a busy work environment.

Abilities:

1. Ability to operate a PC.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Position is in a clean, well-lighted office environment with moderate noise level from office equipment.

Mental/Physical Requirements: Extensive computer work. Involves sitting approximately 90 percent of the day, walking or standing the remainder. Occasionally lifts items weighing up to 50 lbs. Extensive contact with the public. Exposure to communicable diseases. Requires the ability to handle interactions with patients, physicians and other staff. The employee is expected to be courteous, polite and professional to patients, visitors and co-workers.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid jury duty
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Internal Medicine
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All patients and staff are required to wear medical-grade face masks while in public settings. Employees should be fully vaccinated unless a valid exemption applies. Appropriate surface and equipment sanitation and hand sanitation is required.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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