Guest Services - Jesup Job at Holiday Inn Express
Holiday Inn Express is coming to Jesup! Here is your chance to be a part of a winning, growing team and show our guests what Southern Hospitality is all about! Rocket Enterprises is Southeast Georgia's PREMIER Hospitality operator. Here's your chance to showcase your leadership ability and takeoff with a rapidly growing company.
Job description
Rocket Enterprises mission is to make the customer say Wow through excellent customer service, superior products at a quality price. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the companys services. In return you will be given opportunities to grow and advance in your career.
Primary Responsibilities
Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check house count to determine the rooms available for the day
Review credit limit exception report & gets additional approval if necessary
Check expected departures for today & clears checkouts or extends stays after check out time
Update housekeeping room status when received from housekeeping
Balance departments from daily activity report at the end of shift
Performs cashier shift change when cash is in balance
Explain any of the hotels promotional items to each guest checking in & gives them to any guest who requests them
Mention various hotel amenities, (i.e. free breakfast, fitness center, voice mail, etc.) to guests during in phone or in-person conversations
Respond promptly to any guests inquiries or complaints; Offers alternate solution if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Requirements
Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience
High School diploma or GED preferred
One year hospitality experience preferred
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Benefits
Supplemental Insurances (Vision, Life, etc)
Next Day Pay Available
401k Program
ACA Compliable Insurance Offered
Vacation/PTO
Promotion Chances
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
Brand: Holiday Inn Express
Address: 392 N 1st St Jesup, GA - 31545
Property Description: Holiday Inn Express
Property Number: SAVJU
Please Note :
www.toshibalba.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.toshibalba.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Job description
Rocket Enterprises mission is to make the customer say Wow through excellent customer service, superior products at a quality price. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the companys services. In return you will be given opportunities to grow and advance in your career.
Primary Responsibilities
Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check house count to determine the rooms available for the day
Review credit limit exception report & gets additional approval if necessary
Check expected departures for today & clears checkouts or extends stays after check out time
Update housekeeping room status when received from housekeeping
Balance departments from daily activity report at the end of shift
Performs cashier shift change when cash is in balance
Explain any of the hotels promotional items to each guest checking in & gives them to any guest who requests them
Mention various hotel amenities, (i.e. free breakfast, fitness center, voice mail, etc.) to guests during in phone or in-person conversations
Respond promptly to any guests inquiries or complaints; Offers alternate solution if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Requirements
Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience
High School diploma or GED preferred
One year hospitality experience preferred
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Benefits
Supplemental Insurances (Vision, Life, etc)
Next Day Pay Available
401k Program
ACA Compliable Insurance Offered
Vacation/PTO
Promotion Chances
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
Brand: Holiday Inn Express
Address: 392 N 1st St Jesup, GA - 31545
Property Description: Holiday Inn Express
Property Number: SAVJU
Please Note :
www.toshibalba.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.toshibalba.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.