Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

This role is focused on service delivery excellence for Unity Lab Services - a division of Thermo Fisher responsible for providing on-site services at customers locations. We provide services at over 400 customer sites globally! This position directly supports our on-site clients by facilitating Chemical Management services - interacting daily with lab end users, managing chemical stockrooms, delivering chemicals, and other services to support chemical operations.

This position is located in Thousand Oaks, CA.

Proof of COVID-19 vaccination required.

The salary range estimated for this position is $18.67 - $28.51.

Actual compensation will be confirmed in writing at the time of offer.
We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes:

• A choice of national medical and dental plans, and a national vision plan
• A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA)
• Tax-advantaged savings and spending accounts and commuter benefits
• Employee assistance program
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, short- and long-term disability, and volunteer time off in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

A day in the Life:

• Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Takes direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
• Serve as facility contact for supported labs as a partner to identify and maintain critical control devices and maintain hazard waste levels
• Control Temperature Chamber Management includes monitoring alarms and preventative maintenance (PM) cleanings
• Routine tasks include, but not limited to, monitoring and handling of HPLC waste, lab debris drums, KF waste, sharps containers, glove disposal bins, any other waste the requires a hazard waste label, chemical waste disposals, and nuclear magnetic resonance (NMR) liquid nitrogen fills
• Maintain and report program statistics and metrics decided upon by Thermo Fisher Scientific and Amgen
• Support PPI, identify process improvement and time/savings opportunities within the lab support program, and provide stellar customer service as well as scientific support expertise
• May include, but not limited to, supporting Chemical Management team with deliveries, stockroom management, inventory counts, hazardous waste pickups, and other projects
• Perform other related duties as required and/or assigned by management

Keys to Success:

Education

• Must possess a High School Diploma or equivalent and preferably an Associate’s degree at minimum.

Experience

• 2-3 years customer service preferred
• Experience in laboratory and in GXP environments preferred
• Shown success in team environment

Knowledge, Skills, Abilities

• Must be proficient with a computer and the Microsoft Office suite of software with proficiency in Excel highly valued
• Strong communication, written, and presentation skills
• Listens to customer concerns and identify course of action to reach a resolution
• Detail oriented, problem solver, promotes positive team environment
• Promotes personal growth and development by introducing new policies and improvements
• Excellent time management and organizational skills
• Ability to adapt to a flexible and changing schedule
• Must embody Thermo Fisher Scientifics’ Four-I Values

Working Conditions:

• May be required to work independently at customer location
• Extensive walking may be required for 75-85% of the day
• May be necessary to lift, push and pull 40 pounds consistently; may be required to lift up to 50 lbs
• May be able to use material handling equipment such as push carts and pallet jacks
• Personal protective equipment may be worn that include face mask, lab coats, safety glasses, safety shoes, and/or safety gloves

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need! #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards