Ready to take the next step in the world of Loan Servicing? Currently in a Team Lead or Senior Specialists position and want to move into a more leadership position? Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Bank of Washington – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 145 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

Why Join the Bank of Washington team?

• Work Life Integration: company holidays, paid vacation and sick leave, community volunteering, and social event outings
• Financial Wellness: 401K with company match, paid life insurance, financial wellness education, access to professional and financial advisory services, tuition assistance, and employee assistance program
• Health and Wellness: medical, dental, and vision coverage, Health Savings Account, Medical FSA/DCA, employee fitness center, and wellness and fitness challenges

Essential Responsibilities:

• Oversee the Banks loan servicing function including process and procedures, documentation, boarding, selling & funding of FNMA loans, image capture, participations, balancing GLs, and loan servicing functions.
• Lead, supervise, and develop loan servicing staff.
• Implement and maintain functional policies/procedures and ensure an efficient quality assurance program.
• Ensure compliance with banking laws and regulations related to the lending and servicing environment.
• Understand and maintain Fiserv Premier core system, LaserPro and Encompass LOS platforms for new loan uploads.
• Administrate servicing of sold loans under Fannie Mae servicing guidelines.
• Responsible for monitoring and balancing general ledger accounts related to loans transactions.
• Resolve problems, provide support, and ensure excellent customer service to all internal/external customers.
• Responsible for ensuring timely completion of assigned BIA training for self and staff.
• Maintain proactive internal communication with employees, lending staff, managers, and bank staff.
• Establishment and follow procedures to ensure compliance with all applicable regulatory rules and bank policies.
• Develop an effective quality control process, define levels to be reviewed, and set accuracy rate tolerance within and leaving the department.

Preferred Education, Experience, Technical Knowledge, and Skills:

• Minimum of 2 years experience working in Loan Documenting and/or Loan Servicing operations preferred.
• Prior experience with Fiserv Premier, Director, Encompass, LaserPro, Sageworks a plus.
• Knowledge of Microsoft office applications.
• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
• Good interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.
• Strong analytical ability with active listening skills.
• Ability to work accurately with close diligence.
• Ability to maintain confidentiality of sensitive information

Bank of Washington is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Physical setting:

• Office

Schedule:

• Monday to Friday

Work Location: One location

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