Manager – Strategy & Operations Job Description

Title: Manager – Strategy & Operations

Location: Remote

Department: National Accounts Sales Operations

About DMG:

Divisions Maintenance Group provides best-in-class facility maintenance services for commercial and residential multisite organizations nationwide.

DMG is an essential partner to the success of our customers and technicians. We offer a dedicated team for every facility need, local field support, 24/7 coverage year round, tailored products and a customer first commitment— delivering uninterrupted peace of mind.

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits. We have opportunities at our corporate office in Cincinnati as well as field offices around the country and remote workers across the globe.

Job Summary:

The Manager of Strategy and Operations will be a strategic leader responsible for supporting the growth and success of commercial departments by developing and implementing effective business strategies and ensuring operational excellence. This role requires a combination of deep business acumen, operational expertise, and experience leading cross-functional teams. The ideal candidate will have a proven track record of successfully driving business growth through strategic initiatives, improving operational efficiency, and leading organizational change.

What You’ll Do:

• Develop and execute a comprehensive business strategy to drive growth and profitability
• Own the overall operations of the department, including the development of operational plans and processes
• Lead cross-functional teams to achieve shared goals and objectives
• Analyze market trends and data to inform strategy and decision-making
• Collaborate with the executive leadership team to align operations with company vision and goals
• Identify and manage key performance indicators to measure the success of operations, strategies and ensure efficiency and effectiveness of our commercial team
• Drive the opportunity & pipeline management standards, processes and reporting for the company
• Manage productivity, quality, and customer-service standards and KPIs for our commercial teams
• Drive continuous improvement initiatives to increase operational efficiency and effectiveness
• Ensure data hygiene and own quarterly account transfers

What You Need:

• Bachelor degree in Business Administration, Strategy, or a related field
• 5+ years of experience in strategy and operations
• Proven track record of developing and executing successful business strategies
• Experience leading cross-functional teams and managing large-scale projects
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to think creatively and develop innovative solutions
• Experience leading organizational change and managing through complex challenges

What You’ll Get:

• Health, dental and vision coverage on day 1
• 401(k) with company match
• Company paid cell phone
• Internal growth opportunities (we pride ourselves on investing in our talent so we can promote from within)
• Amazing company culture with plenty of perks: free lunch once a week and volunteer opportunities, to name just a few

Divisions Maintenance Group is an equal opportunity employer.