We are seeking NOC Technicians to work onsite with successful technical experience. This individual is responsible for handling tickets that have escalated beyond initial troubleshooting, proactively monitoring equipment, performing updates and configuration changes, and maintaining equipment documentation. A steadfast “get the job done” attitude and passion for customer service is a requirement. We provide 24/7 service to our customers; therefore, we have available positions for all shifts. Please be able to be flexible with your schedule.

Individuals who apply for this position must be driven to succeed and have excellent interpersonal and communication skills. Our ideal candidate is self-motivating and ready to benefit from a rewarding compensation plan and fulfilling team environment. This position is not a remote position and will be required to work in the office.

• Ensure completion of escalated tickets.
• Troubleshoot network issues and determine root cause.
• Proactively monitor equipment and address problems as they arise.
• Perform configuration changes per customer or project requests.
• Perform updates to equipment.
• Maintain documentation of equipment and configurations.
• Assist in training new employees.
• Assist with documenting procedures for both internal and external use.
• Experience with PBX or Mitel systems a plus
• Be part of an on-call rotation.
• Possible weekend rotation
• Other duties as assigned.

Qualifications and Skills

• Fluent in English and Spanish
• Strong understanding of networking fundamentals
• IP addresses, Subnetting, VLANs
• HP Switch CLI
• Cisco Switch CLI
• Wireless network fundamentals
• Pre-employment CORI, background check and drug test is required.
• Applicants must be authorized to work in the U.S.

About Blueport

Blueport provides technology solutions to the hospitality, multi-dwelling units, residential, healthcare, and commercial markets that reduces costs while delivering the power to connect, entertain and safeguard guests, residents and businesses. Solutions include premise wiring and guest networking, telephone and sound systems, guest entertainment systems, interior/exterior surveillance, and more. Headquartered in Walpole, MA with satellite offices across the U.S. Blueport provides 24/7 support to leading hotel brands, management companies and their guests and residents.

At Blueport, we like to hire the most talented people, then give them the freedom to do their jobs. We value lean business principles, a casual work environment, and collaborative voices. We continue to expand and achieve greatness, but we can’t do it alone. If you like to innovate and find ways to improve the game, then Blueport may be the perfect fit.

Disclaimer: This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

Job Type: Full-time - Onsite

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• On call
• Weekend availability

COVID-19 considerations:
We do monitor the state mandate guidelines and follow the instructions as given.

Ability to commute/relocate:

• Walpole, MA 02081: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work onsite? Yes or NO
• Willing to do a drug and background check required for hire?

Experience:

• Call Center Help Desk: 1 year (Preferred)
• Networking: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

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