About Us

NewportCare Medical Group, Inc. (“Newport Care”) is a comprehensive orthopedic medical group with its corporate headquarters located in Newport Beach, California, with eight (8) orthopedic practices located in Newport Beach, Riverside, Long Beach, Placentia, Downtown Los Angeles, San Pedro, Temecula, and Orange, with planned new practices to open in Anaheim, Torrance, and San Bernardino in 2023. Our Board-Certified and Fellowship Trained physicians to provide a wide range of services ranging from conservative and non-operative treatments, to advanced and minimally invasive surgical and pain management procedures. We are a specialty group dedicated to the diagnosis, treatment, rehabilitation, and prevention of injuries and diseases of the body’s musculoskeletal system. We provide comprehensive care that includes sports medicine, spinal surgery, joint replacement, foot and ankle surgery, hand and upper extremity surgery, fracture treatment, non-operative care, pain management, integrative medicine, family medicine, physical therapy, and various wellness programs. Further, NewportCare provides its patients with comprehensive care through its owned and operated ambulatory surgery centers, imaging services, and physical therapy centers.

Job Description

Title: Call Center Representative

Department: Patient Care Center

Location: Newport Beach, CA, Long Beach, CA, and Riverside, CA

Hours: 40 hours per week – Monday through Friday, 8am – 5pm

The Call Center Representative serves patients through high-volume inbound and outbound calls for patients who seek to schedule medical office visits. Further, the Call Center Representative helps patients navigate their care with Newport Care Medical Group by directing each patient to the right department. Further, the Call Center Representative helps collect and update patient demographic data in the patient’s clinical chart. Further duties include, but are not limited to:

• Manage high volume of inbound and outbound patient calls.
• Accurately collect patient demographic, insurance, and third-party information to ensure the patients chart is accurate and up to date.
• Quickly identify patient needs, clarify information, and transfer patient calls to the right department.
• Answer questions relating to patient’s insurance benefits.
• Schedule, reschedule, and cancel patient appointments.
• Assist patients with making payments on their patient accounts.
• Encourage patients to complete online patient satisfaction surveys.
• Display superior customer service skills.
• Ability to exhibit cooperation, and flexibility, and provide assistance when interfacing with physicians, management, staff, and patients.
• Any and all other duties as assigned.
• Experience/Education/Training/Licensure
• High school diploma. A College degree is desirable.
• At least one year of medical receptionist experience or internship.
• Practice Fusion and AdvancedMD experience are desirable.
• Ability to multi-task while simultaneously providing exceptional customer service.
• Ability to work collaboratively under pressure.
• Excellent time management skills and sound judgment.
• Willingness to go above and beyond to provide patients with concierge care.
• Compensation and Benefits
• Competitive compensation and benefits upon completion of the introductory and waiting period as described in the company employee handbook.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Private practice

Medical specialties:

• Orthopedics
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Newport Beach, CA 92663: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Call Center: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Please Note :
www.toshibalba.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.toshibalba.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.