ServiceUp is Searching for a Product Manager

ServiceUp is revolutionizing the auto repair industry.

Our consumer and fleet platform offers the most convenient way to repair and maintain your cars. In one click our team members do all the work for you: getting the fairest price, scheduling the service, even driving and picking up your car from the shop - all included in a price that is guaranteed to be the lowest.

For auto shops, we offer an industry-leading app and experience that builds loyalty and generates new revenue - including new payment and finance options for customers. Never hassle with car repairs again.

About the Position

As a Product Manager at ServiceUp, you are in charge of building products that delight customers. You possess an astute product sense and have a passion to execute the most challenging roadmap to address customer pain points.

Ensuring product adoption and driving growth will be a key part of your day. You will work with Sales and Marketing on one side and engineering on the other to get us to the right product-market fit for our fleet product.

The Product Manager will have the following responsibilities:

• Develop a deep understanding of customer needs, goals, and pain points, and create a product plan to help them achieve their desired outcomes
• Collaborate with design and engineering teams to ensure that customer feedback is incorporated into the product roadmap
• Maintain and prioritize engineering backlog and execute on key roadmap features
• Monitor customer usage and engagement with our products and services, proactively identifying and addressing any issues or challenges
• Develop and deliver product demos and training to customers as needed
• Conduct regular check-ins with customers to assess their satisfaction and identify areas for improvement
• Identify opportunities for growth and expansion, and work with sales to drive revenue growth
• Maintain a high level of customer retention by proactively addressing any issues or concerns

Qualifications

Required:

• Bachelor's degree in computer science, engineering, or management
• 5-7 years of experience as a Product Manager preferably in a growth-stage startup
• Proven track record of launching software products and platforms as a product manager and/or engineering
• Strong interpersonal and communication skills, with the ability to build rapport with customers and internal teams
• Excellent problem-solving and analytical skills, with the ability to think creatively and strategically
• Knowledge of customer success best practices and strategies

Preferred:

• Ability to manage multiple stakeholders and have the chops at the same time to navigate the most complex of business and technical challenges
• Passion for the automotive industry and desire to build and contribute to the growth of a start-up company

Working Conditions: This position may require occasional travel to customer locations.

To be successful at ServiceUp, you will have to fit well with our values. Please take the time to read and understand them as they define who we are and what we look for in our candidates.

This is a full-time position located in Los Gatos, CA.

You must already have authorization to work in the United States.